Release Note

Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Rev. 1.30
Hardware and System Software Specification
4BSoftware Upgrade Considerations
©2010 Cisco Systems, Inc. 15
Limit Value Unified
SCCE
Unified
CCE
Unified
ICME
Unified
CCH
Unified
ICMH
Comments
Maximum number
of dialers per PG
pair (Side A + Side
B)
2 N/A
   
Maximum number
of dialers per PG
pair (Side A + Side
B)for System CCE
1

N/A N/A N/A N/A
Maximum number
of dialers per
system (total)
32
    
Note: When the number of
dialers per system exceeds
16, the Logger and HDS
must be updated to GEN-
50-005-Class.
Campaigns per
system
100
 
—

— Campaigns per system
Campaign skill
groups per system
100
 
—

— Total skill groups from all
campaigns
Campaign skill
groups per
campaign
20
 
—

— Limitation on skill groups
for any given campaign (as
long as the max 100
campaign skill groups per
system not exceeded)
All-event clients
(CTI Server)
7
    
In the case where CTI OS is
used, the number available
decreases to 5 since CTI OS
will use 2 of the 7
maximum.
Note: For Unified CCH, there is only one instance of dialer per CICM with a maximum of 2 Dialers per machine.
5.2.2 Unified ICM/Unified Contact Center Hardware and Software Requirements
Unified ICM/Unified Contact Center Operating Conditions
Except when explicitly specified, the Unified ICM/Unified CC hardware selection described in this section is based on
the following operating conditions. In determining how to size a Unified ICM or Unified CC software
implementation, it is important to consider the factors listed here. While there are additional variables that would
impact system capacity, Cisco has chosen a representative subset and provided a set of values on which the sizing
limitations herein are based.
Table 5-2: Operating Conditions, Unified ICM, Unified CC
Operating Condition Value Unified
CCE
Unified
ICME
Unified
CCH
Unified
ICMH
Comments
Maximum Number of
CTI OS Servers per
PG
1
   
Simplex CTI OS System
2
   
Duplex CTI OS System