Release Note

Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Rev. 1.30
Hardware and System Software Specification
4BSoftware Upgrade Considerations
©2010 Cisco Systems, Inc. 14
Limit Value Unified
SCCE
Unified
CCE
Unified
ICME
Unified
CCH
Unified
ICMH
Comments
Number of PGs per
CICM instance
80 N/A N/A N/A

N/A This is only applicable to
Unified CCH with multi-
instance CTI OS
deployment.
Number of PGs per
server for System
CCE
1

N/A N/A N/A N/A
Number of duplex
PGs per ICM
instance
80 N/A
   
Maximum VRU
operations per
second per VRU
PG
100 N/A
   
Using Service Control
Interface and 4 IVR
operations per call.
Maximum HDS
Servers per Logger
side
2
    
Maximum
instances per
CICM platform
25 N/A N/A N/A
 
This assumes that the total
offered load for all
instances and their
configurations are within
the limit of a maximum
capacity of a single
instance.
Maximum CICMs
per NAM platform
75 N/A N/A N/A
 
The maximum CICM
physical servers per NAM
are six. Consult your Cisco
representative if you need
more than six.
Maximum CTI OS
per PG
1
  
N/A

Maximum
instances per
PG/CG/CTI OS
server
10 N/A N/A N/A

N/A
Maximum HDS
instances per
Hosted Distributor
server
10 N/A N/A N/A
 
Maximum number
of reskilling
“saves” per hour
120
    
Agent Reskilling Tool –
maximum number of save
operations across all AWs
in the solution in a 1-hour
period