Hardware and System Software Specification (Bill of Materials) Cisco Unified Intelligent Contact Management Cisco Unified Contact Center Enterprise & Hosted Editions Release 7.2(x) Revision 1.30 Last Updated: June 8, 2011 Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification Rev. 1.30 THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification Contents Rev. 1.30 Contents 1 OVERVIEW............................................................................................................................................................ 1 1.1 2 UPDATED INFORMATION IN THIS DOCUMENT ...................................................................................................... 2 REFERENCES..................................
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification Contents 5.8.11 5.8.12 5.8.13 5.8.14 5.8.15 5.8.16 5.8.17 5.8.18 Rev. 1.30 Unified ICM Outbound Option.............................................................................................................. 45 CTI OS Server ......................................................................................................................................
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification List of Tables Rev. 1.30 List of Tables Table 1-1: Updates Made for July 2008 Republication ............................................................................................... 2 Table 5-1: Configuration Limits and Scalability Constraints, Unified ICM, Unified CC .............................................. 13 Table 5-2: Operating Conditions, Unified ICM, Unified CC ...........
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification List of Tables Rev. 1.30 Table 5-35: Network Interface Requirements, Unified ICM Router Servers ................................................................ 32 Table 5-36: Logger Servers, Unified ICM/CC, New Deployment/Tech. Refresh .......................................................... 33 Table 5-37: Logger Servers, Unified ICM/CC, Common Ground Upgrade ............................
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification Rev. 1.30 Table 5-72: Operating System and Database Requirements, Unified ICME/ICMH/CCE/CCH ...................................... 65 Table 5-73: Special Considerations (OS and DB Requirements), Unified ICME/ICMH/CCE/CCH ............................... 65 Table 5-74: Operating System and Database Requirements, Unified SCCE ................................................................
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 0BOverview Rev. 1.30 1 Overview This Hardware and System Software Specification was formerly known as the ICM/IPCC Bill of Materials (BOM). It has been renamed to better reflect its content and purpose.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 0BOverview Rev. 1.30 information to more accurately portray expected capacity and sizing limitations of specific deployments.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 0BOverview Rev. Rev. 1.30 Section Notes Class, GEN-10-002 to GEN-10-004 classes. Grayed out flavors of server classes that are no longer available for purchase. Updated GEN-10-005-Class and GEN-20-004Class specifications. Added a GEN-30-002-Class server specification. Table 5.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 1BReferences Rev. 1.30 2 References Cisco Unified Intelligent Contact Management / Unified Contact Center Enterprise and Hosted product information can be found on www.cisco.com. Product documentation, including planning, upgrade, install, configuration, reporting, reference, and developer documentation, is available at Cisco Product Support.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 2BServers for Cisco Contact Center Applications Rev. 1.30 3 Servers for Cisco Contact Center Applications The Unified ICM/Unified CC solutions are fully supported on the Cisco 7800 Series Media Convergence Server (MCS) family of Intel-based, high performance hardware servers.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 3BServer Hardware Configuration Guidelines Rev. 1.30 4 Server Hardware Configuration Guidelines This section provides system integrators and customers with guidelines, supported and unsupported server hardware, and storage configurations.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 3BServer Hardware Configuration Guidelines Rev. 1.30 unless otherwise specified. Components where Serial or Parallel ATA drive use is acceptable are explicitly identified in the applicable node’s hardware specifications. Required controllers: • SCSI/SAS o Ultra160/3 (minimum) o Ultra320 (recommended) o SAS 3.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 3BServer Hardware Configuration Guidelines • Rev. 1.30 RAID 10 (A Stripe of Mirrors) – This is the required RAID level for all medium to large Unified ICM/Unified CC Logger and HDS nodes. RAID 10 offers the highest performance needed to meet the demands of SQL Server and the Logger or HDS, while still maintaining a safe level of redundancy.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 3BServer Hardware Configuration Guidelines Rev. 1.30 Unqualified backup options: • Backup device option decisions are left to the end customer; no backup products are explicitly qualified by Cisco. Caution For performance reasons, backups must be performed outside of business hours or during periods of lowest activity.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations Rev. 1.30 5 Software Upgrade Considerations Upgrading an Unified ICM/Unified CC installation from Release 5.0 or 6.0 requires that you first upgrade the entire system to 7.0(0). You can then install a 7.2(x) release on your upgraded 7.0(0) system. See also the Overview on page 1. This section describes the considerations for this process. 5.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations Rev. 1.30 Although PGs are supported back two previous versions, to eliminate defects and add feature enhancements, the PGs should be upgraded to the same version as the Central Controller. In addition, to minimize upgrade complications Cisco recommends all components be at the same version prior to performing the upgrade.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations Rev. 1.30 Upgrades from ICM/IPCC 5.0(0) or 6.0(0) to Unified ICM/Unified CC 7.2(x) require an upgrade to 7.0(0) and an upgrade of the operating system to Microsoft Server 2003 prior to installation of a 7.2(x) minor release.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations Rev. 1.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations Limit Rev. 1.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations Limit Rev. 1.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations Average skill groups per agent per team 5 Rev. 1.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations 5.3 Rev. 1.30 Unified Contact Center Enterprise Hardware Requirements This section assists you in selecting the hardware servers for your Unified CC solution, including both the Unified CCE and Unified System CCE deployment models.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations 5.3.1 Rev. 1.30 Notes on Agent Capacity Calculation For the following sections, the agent count in the capacity specification refers to the number of concurrently logged-in agents. Consider the following factors when sizing call center resources: CTI OS Agent Capacity is decreased by 25% when CTI OS Security is enabled.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations Rev. 1.30 Option 2 - Supports from 500 to 8000 Agents Server configuration options: • Option 2.1: Rogger Configuration – this server has the Unified CCE Router and Unified CCE Logger collocated. Consider this option if the expected growth of your contact center will not exceed 2,000 agents.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations • • 5.3.3 Rev. 1.30 All outbound call scenarios are supported when a mobile agent is deployed using nailed-up call delivery mode. Outbound call scenarios are not supported when a mobile agent is deployed using call-by-call call delivery mode. See section 5.8.19 CAD Agent and Supervisor Desktops for hardware and system software requirements.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations Rev. 1.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations 5.3.5 Rev. 1.30 Remote Silent Monitoring Remote Silent Monitoring (RSM) is available with Cisco Unified Contact Center Enterprise and Unified Contact Center Hosted. The following tables define the system requirements for both the basic and enhanced environments for RSM.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations 5.4 Rev. 1.30 Unified System Contact Center Enterprise Hardware Requirements NOTE: Agent capacity is further decreased for mobile agents. For more details about sizing mobile agents please refer to Cisco Unified Contact Center Enterprise 7.x Solution Reference Network Design (SRND) at http://www.cisco.com/go/srnd.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations Rev. 1.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations 5.5 Rev. 1.30 Unified ICM Enterprise Hardware Requirements This section assists you in selecting hardware servers for Unified ICM Enterprise, including new deployments and technology refresh as well as common ground upgrade. 5.5.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations Rev. 1.30 Table 5-21: MR PG Servers (Standalone), Unified ICME, New Deployment/Tech. Refresh Server Class Capacity (agents) MCS-30-004-Class 1000 Maximum of 5 MR-PIMs per MR PG MCS-40-005-Class 2000 Maximum of 10 MR-PIMs per MR PG 5.5.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations Rev. 1.30 Table 5-24: Logger with Other Generic Hardware, Unified ICME, Common Ground Upgrade Server Class Capacity BHCA Agents GEN-30-002-Class ( < 10GB of data ) 1,500 50 GEN-40-002-Class 7,500 250 GEN-40-003-Class 30,000 1000 PG Servers, ICME: Please see the “TDM ACD Peripheral Gateway (PG)” section for TDM ACD PG server requirements.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations 5.6 Rev. 1.30 Unified Contact Center Hosted Hardware Requirements This section assists you in selecting hardware servers for Unified CC Hosted, including new deployments / technology refresh and common ground upgrade. (The following are minimum requirements.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations 5.6.1 Rev. 1.30 Unified Contact Center Management Portal Hardware Requirements Each of the deployment models described in this section assumes the possibility of an n-sided server configuration that replicates data between sites. With regard to resource management, the best practice is to map folder structure to organizational structure.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations • • Rev. 1.30 Windows Load Balancing Service (optional) 100 Base-T/1000 Base-T NIC connected to a suitable layer-3 switch or • Multiple network cards within a Unified Contact Center Management Portal server ©2010 Cisco Systems, Inc.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations 5.7 Rev. 1.30 Unified ICM Hosted Hardware Requirements 6 This section assists you in selecting hardware servers for ICM Hosted, covering new deployments and technology refresh as well as common ground upgrade. (These are minimum requirements.) For clarity, only MCS family processors are specified below for the NAM and CICM Router nodes.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations 5.8 Rev. 1.30 Unified ICM/Unified Contact Center Common Component Server Requirements This section describes the Unified ICM/Unified CC common standalone server requirements. These Unified ICM/Unified CC components can be used in various Unified ICM/Unified CC product editions. 5.8.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations 5.8.2 Rev. 1.30 Unified ICM/Unified Contact Center Logger Please see Unified ICM/Unified CC Hardware and Software Requirements for information on Logger server hardware selection based on capacity requirements. This section provides Logger server disk configuration information based on the hardware you selected, and other Logger configuration information.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations Rev. 1.30 5.8.2.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations 5.8.3 Rev. 1.30 AW --- Distributor, HDS, and WebView Server For Unified CC Enterprise and Unified CC Hosted, Internet Script Editor is optional, and unlike in previous releases, it is no longer required that a WebView Server be installed on an AW/HDS. This option increases reporting scalability for large and hosted customers.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations Rev. 1.30 This server can be used in a Unified CC Hosted multi-instance environment. It can be configured with up to 10 instances with 5 users. ©2010 Cisco Systems, Inc.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations Rev. 1.30 5.8.3.1 New Deployment and Technology Refresh Upgrade 5.8.3.1.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations Rev. 1.30 Table 5-40: AW, HDS, separate WebView Servers, New Deployment/Tech.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations GEN-50-002-Class 25 Rev. 1.30 Disk Configuration – 8 Disks Disks 1-2, 2 x 72 GB Drives: OS, ICM, SQL Server and other 3rd party software - RAID 1 GEN-50-003-Class 50 100GB DB: Disks 3-8, Database files, ICM Database Transaction Log(s) - RAID 10. Dedicated 2 channel RAID Controller, min 256 MB cache with battery backup.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations Rev. 1.30 5.8.3.3 Dedicated WebView Server Table 5-43: Dedicated WebView Servers Server Class MCS-40-003-Class MCS-40-005-Class ©2010 Cisco Systems, Inc. Other requirements and remarks IIS 6.0 (ships with Windows Server 2003). Windows Server 2003 Enterprise Edition is not required for the dedicated WebView Server.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations 5.8.4 Rev. 1.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations Rev. 1.30 the WebView server. InfoMaker must NOT be installed on the WebView server or on a distributor AW. Install InfoMaker on a separate machine that has network connections to the WebView server and to the distributor. Internet Script Editor is a standalone application that runs on a desktop or laptop system.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations 5.8.8 Rev. 1.30 Unified Contact Center Gateway Unified CC Gateway enables a parent/child deployment model; the parent is Unified ICME and the child can be Unified CCE, Unified System CCE, and Unified CC Express.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations Rev. 1.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations Rev. 1.30 5.8.10 Unified ICM/Unified CC SS7 Network Interface Option Table 5-54: SS7 Gateway Servers (Includes AT&T Network Gateway) Server Class GEN-20-002-Class GEN-20-003-Class GEN-20-004-Class Other requirements and remarks SS7 Card 1 x 4 port Cisco PCI SS7 card(s) Many server types require an optional riser card/adaptor to support the 3.3V PCI card.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations Rev. 1.30 Dialogic Card Requirements Dialogic telephony cards are an integral part of Outbound Option. These cards reserve agents and place customer calls as well as detect voice, signal tones, and answering machines. Dialogic offers many different types of cards with varying numbers of ports, bus types, and connection methods. .
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations Rev. 1.30 Silent Monitor Server The silent monitor server is a standalone server that provides silent monitor functionality for a set of mobile agents. When the silent monitor service is deployed as a standalone server, it must not be co-resident with any other CTI OS or Unified ICM components.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations Rev. 1.30 5.8.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations • • • • Rev. 1.30 System Management Siebel Call Canter Workflow management Communication Management The following components in the group were disabled • • • • • Communications Configuration Manager Communications Inbound Processor Communications Inbound Receiver Communications Outbound Manager Smart Answer Manager 2) No Siebel Scripting involved.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations Rev. 1.30 See CRM Connector Supported Platforms for operating system requirements for the CRM Connector server. Table 5-61: CRM Connector Server Server Class *Capacity (agents) Call Rate (calls / sec.) Other requirements and remarks MCS-30-004-Class 900 7.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations Rev. 1.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations Rev. 1.30 * The above dimensioning guidelines and parameters were developed in a lab testing environment that included a test CRM system setup or an equivalent CRM simulator. Actual quality of service (delays, responsiveness, etc.) experienced by the contact center agents may vary from the above dimensioning guidelines/parameters.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations Rev. 1.30 5.8.19 CAD Agent and Supervisor Desktops CAD agent and supervisor desktops are used in conjunction with the CAD server, which can be a part of the Unified CC Enterprise solution configuration.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations Rev. 1.30 5.8.20 Remote Monitoring Suite (RMS) RMS is highly scalable and deployed in a number of configurations. Most typically, the LGMapper and LGArchiver nodes are deployed as co-resident in a single server. The Listener is separately deployed; a fault tolerant duplexed configuration is supported.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations Rev. 1.30 5.8.21 Cisco Collaboration Server (CCS) Unified ICM/Unified CC Release 7.2(x) is compatible with Cisco Collaboration Server 5.0(0) and its latest Service Release. Please see ICM 6.0(0) BOM for Cisco Collaboraton Server requirements at: http://www.cisco.com/univercd/cc/td/doc/product/icm/ccbubom/index.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations Rev. 1.30 5.8.27 Cisco Support Tools Server Table 5-69: Cisco Support Tools Servers Server Class MCS-10-002-Class MCS-10-003-Class MCS-10-004-Class Other requirements and remarks Supported Applications Unified ICM/Unified CC (CUCM, CCS, CEM, IP- IVR, Unified CC Express, CVP) 7 Other Hardware ATA/IDE acceptable.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations 5.9 Rev. 1.30 Unified ICM/Unified Contact Center System Software Requirements 5.9.1 Microsoft Windows Server 2003 In most cases, Microsoft Windows Server 2003 Standard Edition is adequate for use with Unified ICM/Unified CC 7.x(x).
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations ©2010 Cisco Systems, Inc. Rev. 1.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations 5.9.2 Rev. 1.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations 5.9.3 Rev. 1.30 Licensing Requirements Unified ICM/Unified CC software runs on Windows Server 2003 operating system and uses the services of SQL Server 2000 database management system. As such, Unified ICM/Unified CC deployments are to meet the licensing requirements for Windows Server 2003 and SQL Server 2000. 5.9.3.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations Rev. 1.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations Rev. 1.30 The following table provides supplemental information.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations Rev. 1.30 Same as for AWD plus one User CAL for each WebView user In a kiosk environment where multiple users are accessing WebView from a single or more workstations, a Device CAL is required for each workstation.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations 5.9.4 Rev. 1.30 Microsoft Software Localizations The following table lists supported localized versions of Microsoft Windows and SQL Server that may be used with Cisco Unified ICM/Unified CC Enterprise and Hosted system components and Unified System CC Enterprise.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations 5.9.5 Rev. 1.30 Operating System and Database Requirements The tables below present operating system requirements specific to Unified ICM/Unified CC server type. The second table covers those Unified ICM/Unified CC servers and client desktop deployments requiring special consideration, while the third table addresses Unified System CCE.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations Unified ICM/Unified CC Server CICM Logger Operating System Requirements AW – Distributor, HDS with WebView Server See: AW – Distributor, HDS, and WebView Server AW – Real Time Client See: AW – Real-Time Client only (Client AW) WebView Client See: WebView Client and Internet Script Editor Outbound Option Dialer See: ICM Outbound Option Rev. 1.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations 5.9.6 Rev. 1.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations Rev. 1.30 CTI OS - CTI toolkit Combo Desktop .NET N/A N/A N/A N/A CTI OS Custom Apps using C++ or COM CIL N/A N/A N/A N/A CTI OS Custom Apps using Java CIL N/A N/A N/A CTI OS Custom Apps using .NET CIL N/A N/A N/A N/A CTI OS – Monitor Mode Apps using C++, COM, or .
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations 5.9.7 Rev. 1.30 Supported Third Party Software Table 5-76: Supported Third Party Software Function Software Remote Administration Windows 2000 Server - Windows Terminal Services 11 (Remote Administration Mode) Windows Server 2003 Remote Desktop 12 Symantec pcANYWHERE 12.0 RealVNC 4.1 Anti-Virus software McAfee VirusScan Enterprise 7.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations Rev. 1.30 CSA for Cisco Unified ICM/Unified CC Enterprise and Hosted based on CSA engine version 5.2 Policy 4.0.x should be used for Unified ICM/Unified CC Enterprise & Hosted Release 7.2(x). CSA 4.5.1, which was supported on prior releases of Unified ICM/Unified CC Enterprise, is not supported in Release 7.2(x). Hence, you must uninstall CSA 4.5.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 4BSoftware Upgrade Considerations Cisco Unified Contact Center Management Portal Software Components ©2010 Cisco Systems, Inc. Web Application Server Audit Reporting Application Web Database Server Database Data Import Provisioning Rev. 1.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 5BAppendix A --- Server Classes Rev. 1.30 Appendix A --- Server Classes The server classes defined in this section are used in various Cisco contact center application deployment options. Please note the conventions and notes listed at the end of section.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 5BAppendix A --- Server Classes Rev. 1.30 Table A.0-3: Series ‘20’ of MCS Server Classes (Single Processor) Server Class Model Proc. Type CPU Speed (GHz) CPUs CPU Cores RAM (GB) Disk (GB) Controller Disk Ethernet Ports See Notes MCS-20-002-Class MCS-7825H-3.0-CC1 MCS-7825I-3.0-CC1 P4 3.06 1 1 1 1 x 40 ATA 2 1,7 MCS-20-003-Class MCS-7825-I1-CC1 MCS-7825-H1-CC1 P4 3.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 5BAppendix A --- Server Classes Rev. 1.30 Table A.0-7: Series ‘30’ of Generic Server Classes (Single Processor) Server Class GEN-30-002-Class Model Proc. Type CPU Speed (GHz) CPUs CPU Cores RAM (GB) Disk (GB) (Generic) Xeon 3.06 1 1 2 2 x 72 Controller Disk Ethernet Ports See Notes SCSI 2 1,4,7 See Notes Table A.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 5BAppendix A --- Server Classes Rev. 1.30 Class Name Convention The class name contains self-described meaningful information about the server class. This allows you to refer to the class of server without looking up the class table across this document and other documents.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 6BAppendix B --- RAID Configuration Requirements Rev. 1.30 Appendix B --- RAID Configuration Requirements Table B.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 7BAppendix C --- Acronyms and Terms Rev. 1.30 Appendix C --- Acronyms and Terms Table C.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Hardware and System Software Specification 7BAppendix C --- Acronyms and Terms Rev. 1.30 Acronyms or Terms Description MCS Cisco Media Convergence Server MR PG Media Routing PG MR-PIM Media Routing PIM NAM Cisco Network Applications Manager – Unified ICM/Unified CC Hosted NAS Network Attached Storage PG Peripheral Gateway PIM Peripheral Interface Manager – a software component in the PG.
