Installation Guide

7
Installing Cisco Security Agent for Cisco Intelligent Contact Management Software, Release 6.0(0) October 2004
• Before each Cisco ICM upgrade, you must disable the Cisco Security Agent service. You must also
be sure that the service does not get enabled at any time during the Cisco ICM installation. For
information on how to disable the service, see the section Disabling and Reenabling the Cisco
Security Agent Service, page 10.
Caution You must disable the Cisco Security Agent service before performing any software installation. This
means before every operating system, Cisco ICM and third-party installation and upgrade, including
maintenance release, service release, and support patch installations and upgrades.
Ensure that the service does not get enabled at any time during the installation or upgrade. Failure to do
so may cause problems with the installation or upgrade, since the Cisco Security Agent may block part
of the installation if not disabled.
After installing or upgrading the software, you must reenable the Cisco Security Agent Service. With the
service disabled, the Agent no long provides intrusion detection for the server.
• If Terminal Services software is installed on your system, do not use it to install or upgrade the Cisco
Security Agent. If you want to, you can use pcAnywhere or Virtual Network Computing (VNC) to
remotely install or upgrade the Agent.
• The Agent installation and rebooting causes a brief spike in CPU usage and may cause processing
interruptions on the server. Rebooting should be done immediately after installation, because
although the Cisco Security Agent protects the server as soon as you install the software, it does not
provide complete functionality until the server is rebooted.
Caution To minimize effects on resources, Cisco recommends that you install/reboot at the end of the business
day or during a time when processing is minimal, preferably during a regularly scheduled maintenance
window.
• After the installation, you do not need to perform any Agent configuration tasks. The software
immediately begins to work as designed. Security events may display in the Message tab of the
Agent GUI, as well as in Microsoft Event Viewer and/or in the securitylog.txt file (which is found
in <InstallDrive>:\Program Files\Cisco\CSAgent\log).
Tip If you encounter problems with installing or uninstalling the Cisco Security Agent, see the sections
Messages, Logs, and Caching, page 12 and Troubleshooting, page 13.
Installing the Cisco Security Agent
Caution Before you upgrade or reinstall the Agent, you must uninstall the Agent. You cannot install one version
of the Agent on top of a previously installed version. See the sections Uninstalling the Cisco Security
Agent, page 11, and Upgrading the Cisco Security Agent, page 12.