Installation Guide

Installing Cisco Security Agent for Cisco Intelligent Contact Management Software, Release 6.0(0) October 2004

ICM Multimedia and ServletExec Components

Customer Applications

Customer applications should generally work without problems. However, should you have problems

with a particular customer application, as a convenience, a directory has been created where agent and

customer programs can run. If customer programs are installed into this directory, these programs may

run without generating events. The directory is:

**\Program Files\ICM_CSA_CustomerApps\**\

New Restrictions on Share Directories

Certain applications, namely, Outbound Option and Listener, depend on a remote process (that is, an

application running on a different computer) being able to write to a share directory on servers hosting

Listener or Outbound Option. In previous releases of these products, there were no restrictions on the

location of the share. However, this approach represents a security risk. To reduce this risk, servers

running Cisco Security Agent now limit the acceptable names of the share directories for use by these

applications. Viruses written to these named directories will not be able to execute and propagate. The

restrictions apply only to the names of the directories, not the name of the share which is visible to

remote computers.

Given below are the directories that can be used with the Cisco Security Agent for ICM when shares are

required.

Outbound Option Changes

When attempting to import customer data files from a computer that is running Cisco Security Agent,

make sure that the path to the file begins with

<drive>\customer\import

This path rule does not apply if the import file is located on the same computer as the import process.

Also, make sure that the import process user has network and directory read/write access to the

"customer" directory as well as the "import" directory.

This behavior is discussed in the "Import Rule" section in the Cisco ICM/IP Contact Center Enterprise

Edition Outbound Option User Guide. If you are having problems with the import process, see the

“Symptoms and Troubleshooting Actions” section of the same document.

Component Should Be Installed under Directory

Cisco Collaboration Server

**\Cisco_CS

Cisco Collaboration Server ServletExec

**\ServletExec ISAPI

Cisco Dynamic Content Adapter

**\dca

Cisco Media Blender

**\CiscoMB

Cisco Media Blender ServletExec

**\ServletExec ISAPI

Cisco E-Mail Manager ServletExec

**\ServletExec ISAPI

Admin Workstation ServletExec

**\ServletExec ISAPI