Installation Guide

Installing Cisco Security Agent for Cisco Intelligent Contact Management Software, Release 6.0(0) October 2004

Manual Windows updates are allowed by the current Cisco Security Agent for ICM policy. Should the

Windows update mechanism change, you may need to download a more recent version of the standalone

Agent software, or contact the Cisco Technical Assistance Center (TAC).

In any event, when a newer version of the Agent becomes available, Cisco strongly recommends that you

install the newer version.

If you use a third-party software application that is not Cisco-approved, see the section Migrating to the

Management Center for Cisco Security Agents, page 15, for additional information.

Default Installation Directories

Caution To use Cisco Security Agent, you must always use the default directories when installing any software

on a server. You need not choose the default disk drive if an option is available (for example, C: or D:),

but you must use default directories.

Cisco Security Agent leverages rules which incorporate path information. Application actions may be

blocked if the application is not installed in the correct directory. For this reason, it is mandatory that

applications are installed to the default directories provided by the application installers. Drive letters

are not restricted.

If you are not sure whether default directories were used during your installation of ICM and supported

third-party software, a number of the more important default directories are given below (for those cases

where you can select optional installation directories on ICM servers).

In the notation below, two wildcards (that is, **) indicate a recursive directory path—including all

directories, passing down as many levels as exist in a path. All regular expressions given below are case

insensitive. Thus, mssql is the same as MSSQL.

Microsoft SQL Server

SQL server should be installed under a directory with at least one of the following strings in the path:

**\MSSQL\**

**\MSSQL7\**

**\Microsoft SQL Server\**"

pcAnywhere

pcAnywhere must be installed under:

**\Program Files\**\pcAnywhere

AntiVirus Software

Network Associates' VirusScan Enterprise 7.0 must be installed under:

**\Network Associates\**

Trend Micro must be installed under:

**\Trend\SProtect\**