Installation Guide

Installing Cisco Security Agent for Cisco Intelligent Contact Management Software, Release 6.0(0) October 2004

Ensure that the Management Center component is installed on a separate, dedicated server and the

managed Agent is installed on all Cisco ICM servers. Make sure that the server that is intended for the

Management Center meets the system requirements that are listed in Installing Management Center for

Cisco Security Agents.

Caution If you attempt to install the Management Center on servers where you have installed Cisco ICM

software, the Management Center will block operation of ICM components.

Once you have obtained the CSA MC package and documentation, and followed the instructions in

Installing Management Center for Cisco Security Agents for Installing CSA MC, perform the following

procedure to import the ICM policy and install a managed Agent:

Step 1 Download the latest version of the Cisco ICM policy XML file (though an XML file, the extension is

.export; for example, CiscoICM-CSA-4.0.1.543-1.0.4.export). You can obtain the policy at

http://www.cisco.com/kobayashi/sw-center/sw-custcontact.shtml

Note Upon accessing this site, see the discussion in the section Installing the Cisco Security Agent, page 7.

Note the location where you saved the downloaded file.

Step 2 Follow the instructions in Using Management Center for Cisco Security Agents for importing the policy

that you downloaded in Step 1.

Step 3 Use the Quick Start Configuration section of Installing Management Center for Cisco Security Agents

to perform the following tasks:

• Generate the Rules

• Build an Agent kit using the group created when you imported the policy

Step 4 Uninstall the standalone Cisco Security Agent, if it exists, by following the instructions in the section

Uninstalling the Cisco Security Agent, page 11.

Step 5 Distribute and install the new managed Agent that was created in Step 3 by following the instructions in

the Cisco Security Agent Installation and Overview section of Installing Management Center for Cisco

Security Agents.

Obtaining Additional Information about CSA

For additional information about the Cisco Security Agent, do the following:

Step 1 In the Windows 2000 system tray, right-click the flag and choose Open Control Panel.

Step 2 In the upper, right corner of the window click the ? icon.

The Cisco Security Agent documentation displays.

Tip To obtain the Cisco Security Agent 4.0 documentation, go to:

http://www.cisco.com/en/US/partner/products/sw/secursw/ps5057/index.html