Installation Guide

Installing Cisco Security Agent for Cisco Intelligent Contact Management Software, Release 6.0(0) October 2004

Step 2 csainfo will ask if you want to stop the Agent. Click Yes . The file csainfo.log is created.

Step 3 Zip up the <InstallDrive>:\Program Files\Cisco\CSAgent\ directory (which includes csainfo.log and

securitylog.txt).

Step 4 Determine the version of your CSA engine and of your CSA policy (the method for doing so is described

in Checking the Version on the Server, page 9).

Step 5 Contact TAC. Be prepared to provide them with the zipped file you create in Step 3 and the information

you collected in Step 4.

Migrating to the Management Center for Cisco Security Agents

An important feature of the Management Center for Cisco Security Agents (CSA MC) is that it has a

scheduled update program that automatically updates the Agents that are being managed. This eliminates

the need to manually stop, uninstall, install, and start CSA on each server.

Also, while the security Agent included with Cisco ICM software uses a static policy that should not be

changed, it is possible to add, change, or delete the policy if you purchase and install Management

Center for Cisco Security Agents (CSA MC). However, any such changed policy is NOT qualified for

use with ICM.

Note If you have used the Management Center for Cisco Security Agents to change the policy associated with

the Cisco Security Agent for ICM software, and you encounter problems with running your software,

before calling your Cisco ICM support provider, you must first:

1. Remove any third-party software not supported by Cisco from your ICM servers

2. Revert to the original Cisco Security Agent for ICM policy

If the problem persists, then call your support provider.

CSA MC contains two components:

• The Management Center installs on a dedicated server and includes a web server, a configuration

database, and a web-based interface. The Management Center allows you to define rules and policies

and create Agent kits that are then distributed to managed servers. (Multiple policies for different

Cisco products can be managed by a single MC.)

• The Cisco Security Agent (the managed Agent) installs on all Cisco ICM software servers and

enforces security policies. The managed Agent registers with the Management Center and can

receive configuration and rule updates. It also sends event reports back to its Management Center.

If you are interested in the Management Center, you should obtain the latest version of the following

CSA MC documents:

• Installing Management Center for Cisco Security Agents

• Using Management Center for Cisco Security Agents

• Release Notes for Management Center for Cisco Security Agents

You can download these documents at:

http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/cw2000_b/vpnman/vms_2_2/csa_4_0/