Release Notes

Cisco Automated Administrator for Symposium (AAS) Release Notes, Version 1.1

About Automated Administrator for Symposium (AAS)

AAS is middleware software that converts Nortel Symposium Event Interface (SEI)

messages into Cisco ICM ConAPI messages. The purpose of this software is to synchronize

administrative changes made on the Symposium system with the ICM database, thereby

eliminating the need for a system administrator to administer changes twice (once in the

Nortel Symposium Administration and once in the ICM administration).

All additions and updates to agents and their skill sets made using Nortel Symposium

administration will be dynamically made to the ICM database in real time. (No attempt is

made to synchronize changes in the other direction.)

Note that:

Changes to agents skill sets made in ICM software will not automatically be reflected on the

Symposium system.

Deleting an agent in the Nortel Symposium administration causes the agent to be

unassigned from all skill groups. Deleting a skill group in the Nortel Symposium

administration unassigns all agents from that skill group.

Four components make up AAS:

The Symposium interface (SEI layer), which encapsulates the interface between AAS

and Nortel Symposium.

The ICM interface (ConAPI layer), which encapsulates the interface between AAS and

ICM AW.

Data Synchronizer, which compares the information from Symposium and ICM AW to

determine what information to send to ICM AW.

Master Selection, which determines the master AAS in a duplex environment.