Troubleshooting Guide
Contact Technical Support to open, check, or update a service request with the Cisco Technical Assistance
Center (TAC).
Cisco ICM 4.2 and Later Versions
Specifically, these types of messages indicate that the Cisco ICM SS7 gateway does not receive digital clock
pulses from the AT&T network.
As a first step, cold−boot the problematic Cisco ICM SS7 gateway. If the problem persists after you cold boot
the Cisco ICM SS7 gateway, open a trouble ticket with both Cisco and AT&T for further investigation.
Contact Technical Support to open, check, or update a service request with the Cisco Technical Assistance
Center (TAC)
Related Information
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Updated: Feb 10, 2005 Document ID: 20514