Maintenance Manual

6-5
Cisco ICM Enterprise Edition Administrator Guide Release 6.0(0)
Chapter 6 Event Management
Windows Event Logs
You can use the following tools to view event data:
• Windows Event Viewer. This tool is part of Windows. Use the Windows
Event Viewer to manage event logs for Windows systems.
• Dumplog.exe utility. This is a utility for displaying per-process log files at
individual ICM computers. You can view the log files on the screen or export
them to text files.
• Notepad or WordPad. These Microsoft tools can be used to view command
log files and any other event log files that have been saved in a text file format.
When to View Events and Log Files
The following guidelines apply to examining the different types of event data
collected by the ICM system:
• Component check. Use the Windows Event Viewer as needed to examine the
Application and System event logs on systems you have identified as having
problems. For example, if you notice EMS error events being generated by
the CallRouter, you can use the Windows Event Viewer on an Admin
Workstation to examine the event data on the CallRouter computer.
• Process check. Use the per-process log files as needed to evaluate the specific
processes that may be responsible for generating errors. To view these logs,
use the Dumplog utility provided with ICM software.
Windows Event Logs
Each Windows computer logs events to its own local System, Application, and
Security event logs. You can view event data through the Windows Event Viewer
(on the local computer or from a remote computer). Windows computers include
CallRouters, Loggers, PGs, and Admin Workstations.
All EMS events that are logged to the central database with an Error or Warning
severity level are also logged to the local computer’s Windows Application Event
Log. This ensures that ICM events are logged at the source and can be viewed
locally through the Event Viewer.