Maintenance Manual

Chapter 6 Event Management
Overview
6-4
Cisco ICM Enterprise Edition Administrator Guide Release 6.0(0)
Event Data Storage
Table 6-2 summarizes the types of events stored in different locations.
All computers that have SQL Server also contain SQL Server transaction log files.
These files are found under the SQL installation directory on individual
computers. You can examine the transaction logs using a standard text editing tool
such as Notepad.
For more information on SQL Server log files, see the Microsoft SQL Server
System Administrator’s Guide.
Event Viewing Tools
Viewing event data in the ICM system requires that you use different tools to view
the event data that reside in different parts of the system.
Table 6-2 Event Logging Locations
Location Events Viewer
Windows event logs Event data from the local computer.
This event data includes EMS
Warning and Error events that were
generated by ICM processes on the
computer.
Windows Event
Viewer
ICM per-process
log files (.ems)
All EMS events and trace messages
logged by processes on the
individual computer. The log files
are saved in the ICM component
\logfiles directory on each
computer. For example, on an
Admin Workstation the log files are
stored in the aw\logfiles directory.
ICM Dumplog
utility
ICM command
log files (.log)
Status information reported by
scheduled jobs. These files are
saved in the \logfiles directory along
with the per-process log files.
Notepad or
WordPad