Maintenance Manual

Chapter 6 Event Management
Overview
6-2
Cisco ICM Enterprise Edition Administrator Guide Release 6.0(0)
• CallRouters
• Loggers
These ICM components are critical to the effective routing of calls in the ICM
system. As a system administrator, you need to be informed almost immediately
when significant events occur on these components. Admin Workstations also log
EMS events, but only to the Application event log. This is because Admin
Workstations are not as critical to call routing as the other components of ICM
software.
Figure 6-1 summarizes how EMS logs events.
Figure 6-1 Event Logging Overview