Maintenance Manual

Chapter 5 General Administration
Performance Monitoring
5-6
Cisco ICM Enterprise Edition Administrator Guide Release 6.0(0)
The Performance Monitor utility is a standard Windows administrative tool. It
graphically tracks one or more variables that you select. You can track variables
related to the processor, memory, or various processes and services running on a
machine. You can monitor the local machine or choose a remote machine to
monitor.
Start the Performance Monitor by choosing Programs > Administrative Tools >
Performance from the Windows Start menu. A blank performance chart appears.
Click the Add button (“plus sign” icon) above the blank chart. The Add Counters
dialog box appears:
If running from a remote computer, choose the ICM machine in the Computer
field.
ICM Router
To chart Cisco router values, choose Cisco Router from the Performance Object
drop-down list. The Instance field then lists all the instances running on the
machine.
The Counter field displays the values that you can track:
• Agents Logged On. This represents the number of agents currently logged
on.
• Calls In Progress. This represents the number of active calls in progress.
• Calls/sec. This represents the number of calls per second.
Choose the instance and value to track and click the Add button to add it to the
current chart.