Maintenance Manual

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Cisco ICM Enterprise Edition Administrator Guide Release 6.0(0)
Chapter 5 General Administration
Performance Monitoring
For more information on the specific fields checked by these procedures, see the
on-line help for the Configuration Manager tool.
Viewing Logger Events
You can view recent Logger activity by viewing the Logger’s per-process log files.
Per-process log files document events for the specific processes running on a
computer. These files are useful in diagnosing problems with processes on the
Logger (and on other nodes in the ICM system).
You can also view Logger event data in the central database. The Event
Management System (EMS) logs events to the central database. You should be
especially aware of Error and Warning events generated by the Logger. For
example, ICM software logs a Warning event when the central database becomes
85 percent full.
For more information on viewing the per-process log files and central database
event data, see Chapter 6, “Event Management.”
Database Networking Support
You can use the SQL Server Setup program to specify which network protocols
the database manager supports. Named pipes are the default for Windows; you
need not change this default.
For more information about database networking, see the Microsoft SQL Server
System Administrator’s Guide.
Performance Monitoring
When you install ICM software, ICM Setup installs a DLL and sets registry values
that enable you to monitor ICM software through the Performance Monitor
(perfmon.exe) utility. You can use this tool to monitor ICM software from the
local machine or from a remote computer.