Maintenance Manual

CHAPTER

5-1

Cisco ICM Enterprise Edition Administrator Guide Release 6.0(0)

General Administration

Because Intelligent Contact Management is a mission-critical application that

runs 24 hours a day, ICM software takes care of many routine administration tasks

automatically. In general, the ICM software retains control of most of the database

administration functions in order to keep external interference to a minimum.

This chapter describes the data integrity checks that ICM software performs on

configuration data. It also describes the scheduled database maintenance jobs that

run on automatically.

As the ICM administrator, you might be responsible for performing several

optional ICM administration tasks:

• Setting networking options

• Monitoring Logger activity

• Backing up the central database

• Restoring the central database from backup

• Comparing databases

• Resynchronizing databases

This chapter describes each of these administration tasks.

Note In order to conserve system resources, it is recommended that you minimize

all ICM process windows prior to configuring your system.