Maintenance Manual

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Cisco ICM Enterprise Edition Administrator Guide Release 6.0(0)
Chapter 4 Database Administration
Database Administration Tool
• Click on the Call and Event Data tab to configure call and event data.
• Click on the Half Hour tab to configure half hour data.
• Click on the Five Minute tab to configure five minute data.
• Click on the Outbound Option (Blended Agent) tab to configure the
Outbound Option data, if you are using Outbound Option.
• Click on the Advanced tab to configure the Overhead Factor, Average Events
Per Day, and Variable Percent Used. By default, Overhead Factor is 2,
Average Events Per Day is 10000, and Variable Percent Used is 25.
Database Size. This section displays the actual database size and the required
database size, based on the current values entered on the screen.
Step 4 Click the OK button to apply changes to the Registry and exit the screen.
Creating a Database
Use the Create function to create a database for an Admin Workstation or Logger.
You can only create one Logger database per side.
To create a new ICM database:
Step 1 With the ICM software running, for the server and instance, select the node
(Distributor or Logger) where you want to create the database
Step 2 Choose Database > Create from the menu bar (or click the right mouse button
and choose Create). The Create Database window displays.