Maintenance Manual

CHAPTER
4-1
Cisco ICM Enterprise Edition Administrator Guide Release 6.0(0)
4
Database Administration
When you install a new Logger, you must create its central database. When you
create a database, you must specify the size of its data or log file (or files). The
data file (or files) size should be sufficient for all the data you expect the database
to hold.
The size of the central database depends on the size of your call center enterprise,
your expected call load, and your specific data retention requirements. Based on
your expectations and requirements, you can create a central database of the
appropriate size.
You must create an HDS database on a real-time Distributor Admin Workstation.
The same considerations that affect the size of the central database also affect the
size of the HDS database.
Over time, the size of your enterprise or your call volumes may change
significantly. Therefore, you may need to resize the central and HDS databases to
meet new requirements.
This chapter presents the ICM Database Administration (ICMDBA) tool, that
gives you the capability to manage your Logger and Distributor databases.
Overview
When you install a Distributor Admin Workstation, ICM Setup automatically
sizes and creates a local database on the machine. Because the real-time data in
the local database are constantly overwritten by new data, the database size
remains fairly constant. You normally do not need to resize the Distributor AW