Maintenance Manual

Chapter 3 The ICM Databases
Temporary Database
3-8
Cisco ICM Enterprise Edition Administrator Guide Release 6.0(0)
Figure 3-2 CMS Integrated Architecture
There may be multiple CMS services in a global ICM system, just as there may
be multiple Distributors in an ICM system.
Note See the Cisco Collaboration Server Administration Guide for information
about Cisco Collaboration Server databases. See the Cisco E-Mail Manager
Administration Guide for information about Cisco E-Mail Manager databases.
Temporary Database
Because real-time data are written and read frequently, the real-time tables are
stored in memory as temporary tables. Although these tables physically reside in
the temporary database, TEMPDB, you can access them as if they were in AWDB.
Historical Data Server
Admin Workstations need to access historical data (half hour data, call detail,
etc.). ICM software normally stores historical data in the central database on the
Logger, as well as on the Distributor Admin Workstation that acts as the Historical
Data Server (HDS).
CEM or CCS Server
CEM or CCS
CMS Client
Library
ICM Distributor
Distributor
DB
CMS Server
Process
ICM Central Controller
ICM Central
Controller
Message
Bus
CCAPI