Maintenance Manual

Chapter 2 Fault Tolerance

Fault Tolerance in Integrated Deployments

2-22

Cisco ICM Enterprise Edition Administrator Guide Release 6.0(0)

An Agent

CMS

ICM software routes

around this site to

another agent site

CTI blending and

agent reporting at

this site

Current sessions

continue,

unblended

None

An Agent CTI

Server

MB connects to the other

CTI Server side, if

duplexed. Site routing

disabled during

transition.

Some loss of CTI

blending and

reporting during

transition

Current sessions

continue, some

loss of blending

Possible loss of

web callback.

1. CMS is discussed in Configuration Management Service (CMS), page 3-7.

Table 2-1 Integrated Deployment Failure Recovery (continued)

Point of Failure Recovery Action State Lost State Recovered

Effect on Web

Caller