Maintenance Manual

iii
Cisco ICM Enterprise Edition Administrator Guide Release 6.0(0)
CONTENTS
About This Guide ix
Purpose ix
Audience ix
Organization x
Conventions xi
Other Publications xi
Obtaining Documentation xi
Cisco.com xii
Ordering Documentation xii
Documentation Feedback xii
Obtaining Technical Assistance xiii
Cisco Technical Support Website xiii
Submitting a Service Request xiii
Definitions of Service Request Severity xiv
Obtaining Additional Publications and Information xv
CHAPTER 1 Administration Overview 1-1
CHAPTER 2 Fault Tolerance 2-1
Architecture 2-2
Approaches to Fault Tolerance 2-2
Duplicated Communication Paths 2-3
Node Manager 2-4
Central Controller 2-5