Maintenance Manual

Chapter 1 Administration Overview
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Cisco ICM Enterprise Edition Administrator Guide Release 6.0(0)
• Event Management. You may want to become familiar with the ICM’s event
management system. ICM software provides several tools for reviewing
event data in the system. Event data can aid you in identifying potential
system performance problems.
• Support Facilities. ICM software includes several support provider and
remote maintenance facilities. You might want to know more about the
Distributed Diagnostic and Services Network (DDSN), which is a facility that
allows your ICM support provider to remotely diagnose and fix problems in
an ICM system. You might also be interested in the DDSN’s optional serial
alarm and SNMP feeds.
• Partitioning. ICM Partitioning provides a mechanism for controlling what
data individuals are allowed to access within an ICM database.
The following chapters describe these topics in more detail.
For information on registering users and setting up security for the ICM system,
see the Cisco ICM Enterprise Edition Installation Guide. The installation guide
also contains information on networking requirements and configuration options
for the ICM system components.