Maintenance Manual

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Cisco ICM Enterprise Edition Administration Guide Release 6.0(0)
Chapter 8 ICM Partitioning
Installing and Configuring ICM Partitioning
This will help simplify the task of making sure Users cannot access certain
data by using the configuration tools. It also allows the Administrator to
specify that a User can edit Services but not Skill Groups. This could be
accomplished by using the Feature Control Set List to define a Feature Set
that allowed running the Service Explorer but not the Skill Group Explorer.
A User could then be assigned to that Feature Set. Then the User would not
be able to see any Services even if that User had Maintenance access to the
Peripheral Class.
Installing ICM Partitioning
You enable the ICM Partition feature during the Admin Workstation Setup phase
of the ICM software installation process. To install the ICM Partition feature:
Step 1 When creating the Logger database, using the ICMDBA tool, enable Partitioning
and set the maximum number of Partitions. The maximum number of Partitions
equals the maximum number of business entities.
Step 2 Run ICM Setup for each distributor AW in your system and enable Partitioning
on those AWs.
Note For more information on installing Partitioning, see the Cisco ICM Enterprise
Edition Installation Guide. For more information on the ICMDBA tool, see
Database Administration Tool, page 4-3.
ICM Security Tools
In a system that does not have the ICM Partition feature enabled, the
Configuration Manager’s Security menu contains two options:
• User List
• Business Entity List
In a system that does have the ICM Partition feature enabled, the Security menu
has two additional options: