Maintenance Manual

Chapter 8 ICM Partitioning
ICM Partitioning Overview
8-4
Cisco ICM Enterprise Edition Administration Guide Release 6.0(0)
For example, a Dialed Number object requires an association to a Routing Client.
If the Routing Client is associated with:
• A Network Interface Controller, then access to that the Dialed Number comes
from the Network Interface Class.
• A Peripheral, then access to the Dialed Number comes from the Peripheral
class.
For specific information about the classes and objects recognized by ICM
software, see Class and Object Security, page 8-7.
Business Entities
A business entity is a subset of the ICM software enterprise and is an object in the
ICM database. Once you create business entities, then you can define your own
set of objects that belong to the business entity objects, such as:
• Routing and administrative scripts
• Enterprise services
• Enterprise skill groups
• Enterprise agent groups
• Enterprise routes
By default, the ICM software enterprise consists of only one business entity.
However, if the ICM Partition feature is enabled, you have the option to logically
divide the ICM enterprise into several business entities. For example, in a large
corporation, you might create business entities to represent specific divisions.
Note The number of business entities on an ICM system must be less-than-or-equal-to
the maximum number of Partitions (five). The number of Partitions is defined
using the ICM Database Administration (ICMDBA) tool. For more information,
see Creating a Database, page 4-7.
You can limit the access of individual users and user groups to specific business
entities. For example, you might grant a system manager within one business
entity the privileges to create and modify routing and administrative scripts for
that business entity. However, this same manager might not have any access to the
scripts of another business entity