Maintenance Manual

CHAPTER
8-1
Cisco ICM Enterprise Edition Administration Guide Release 6.0(0)
8
ICM Partitioning
This chapter discusses the Intelligent Contact Management (ICM) Partitioning
feature, which controls what data individuals are allowed to access within an ICM
database.
ICM Partitioning Overview
People often equate the word Partitioning with the computer management utility
that logically divides a hard drive into sections to improve data storage. The
ICM Partition feature does not split the database into sections; it only controls
access to the ICM database.
Other methods of protecting data—such as through firewalls, encryption, and so
on—are not described in this chapter.
Why Use ICM Partitioning?
The data stored in the ICM database describes the ICM enterprise. In the simplest
case, all users of ICM software have access to all the data in the enterprise.
However, there are several reasons why you might want to restrict access to
specific data:
• To limit the users who can make changes that affect call handling or
monitoring.
• To restrict the users who can see sensitive data.
• To allow separate divisions to act independently without interference.