Maintenance Manual

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Cisco ICM Enterprise Edition Administrator Guide Release 6.0(0)

Chapter 7 Support Facilities

Cisco Support Tools

The Support Tools suite includes the full set of standard diagnostic tools delivered

with earlier ICM versions. It also provides key new functionality including:

• The ability to interrogate individual Support Tools nodes for their

hardware/OS, Cisco component, and third party product information.

• The ability to view, stop, and start services running on Support Tools nodes.

• The ability to view and terminate processes running on Support Tools nodes.

• The ability to compare and synchronize registry settings from different

Support Tools nodes.

• The ability to pull logs from most Support Tools nodes including ICM

CallRouters, Loggers, Peripheral Gateways (PGs), Admin Workstations

(AWs), CTI Object Server (CTI OS), Cisco Collaboration Server, Cisco

E-Mail Manager, and Cisco Media Blender, as well as from Cisco

CallManager.

• The ability to create enhanced time-synchronized merged logs across servers.