Maintenance Manual

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Cisco ICM Enterprise Edition Administrator Guide Release 6.0(0)
Chapter 7 Support Facilities
SNMP Feed
You can find information about specific traps in the ICM Alarm MIB.
The SNMP Extension Agent relies on the Windows SNMP service. The service
must be configured to send traps to the appropriate Network Management Stations
(NMS).
Note SNMP is always installed on Windows 2000 systems.
Use the Network option in the Windows Control Panel to configure the SNMP
service. Add the community name that is used for your NMS and enter the IP
addresses (or host names) of the management stations that are to receive traps.
Any changes you make in the SNMP configuration screen will not take effect until
the SNMP service is restarted.
The rest of this section describes the components of the ICM Alarm process and
provides information about the ICM/Standalone DDSN (SDDSN) AlarmEx MIB
format.
The ICM/SDDSN Alarm capability is made up of a set of alarmable objects within
the Cisco ICM system or SDDSN system.
Alarms are error or warning events generated by ICM / SDDSN processes and
delivered to an NMS. An alarmable object is a component (hardware or software)
that can fail or malfunction.
Typical alarmable objects are:
• PC Nodes
• Processes
• Communications Connections
• Peripherals (ACDs)
• Sessions to ACDs
Note The Standalone Distributed Diagnostics and Service Network (SDDSN) is a
sub-component of the ICM system, which provides a mechanism for “phone
home” services and generating SNMP traps. It is intended to be integrated into
other products (e.g., Cisco ISN) to provide event reporting capability. The
SDDSN component uses a portion of ICM Logger functionality. Some product
specific files (message DLLs, filter files, etc.) and registry entries are also used
to add SDDSN support.