Maintenance Manual

6-11
Cisco ICM Enterprise Edition Administrator Guide Release 6.0(0)
Chapter 6 Event Management
Per-Process Log Files
dba DBAGENT Central Controller
Database Agent.
Communications process
that validates access to the
central database.
CallRouter
dbw DBWORKER Host Database Lookup.
Process that queries
external databases and uses
that data in call routing.
CallRouter
dcserver DCSERVER Rockwell Demand
Command Server. Admin
Workstation process that
provides access to Demand
Commands on attached
Galaxy ACDs.
Admin
Workstation
dtp DTP Customer Support Data
Transfer Process. Transfers
events from the Logger to
your ICM support provider.
Logger
edt SCRIPTED ICM Script Editor. Tool
used to create and schedule
call routing scripts.
Admin
Workstation
ftp FTPPROC File Transfer Protocol.
Transfers Rockwell
Resource Management
Center (RMC) reports to
the Admin Workstation.
Logger
hlgr HISTLOGGER Historical Database
Logger. Process that stores
historical data in the central
database.
Logger
hsl HSLTRACE Northern Telecom
High-Speed Link
diagnostic tool.
PG
Table 6-4 Process Prefixes and Descriptions (continued)
Prefix Process Description Node(s)