Maintenance Manual

Chapter 6 Event Management
Per-Process Log Files
6-10
Cisco ICM Enterprise Edition Administrator Guide Release 6.0(0)
Table 6-4 Process Prefixes and Descriptions
Prefix Process Description Node(s)
acdsim ACDSIM An ICM software process
that simulates the functions
of an ACD. Used for testing
purposes.
AW, Logger,
CallRouter, PG
agi APPGW The Application Gateway
process, which allows ICM
software to interact with
external host applications.
CallRouter
ccag CCAGENT Central Controller DMP
Agent. Device
Management Protocol
Agent that manages session
layer communications with
ICM nodes.
CallRouter
clgr CONFIGLOGGER Configuration Database
Logger. Process that stores
configuration data in the
central database.
Logger
csfs CSFS Customer Support
Forwarding Service.
Receives, filters, and saves
appropriate events for
delivery to your ICM
support provider.
Logger
ctisvr CTILINK Computer Telephony
Integration server. A PG
process that serves as an
interface between ICM
software and client CTI
applications.
PG