Installation Guide

Directory NameComponent
AWAdmin Workstation
CG1A (for CG 1, side A), CG1B (for CG 1, side B), CG2A (for CG 2, side A), ...CTI Server
DISDistributor
LA (for side A) or LB (for side B)Logger
DialerOutbound Option Dialer
PG1A (for PG 1, side A), PG1B (for PG 1, side B), PG2A (for PG 2, side A), ...Peripheral Gateway
RA (for side A) or RB (for side B)Router
AW, WebWebView
For example, if you install the router software for side A, a directory named RA is created in
the customer directory under ICM directory.
The following table describes the contents of each subdirectory under the component directories.
Note that not all subdirectories apply to all components.
Table 10: Installation Subdirectories
ContentsComponentsDirectory
ICM executable les. Do not modify these les.allbin
WebView templates and custom templates. (These les are only used
by WebView, and are installed only if WebView is installed.)
Admin Workstationcustom
Initially empty. Files written to the export directory on the Logger are
automatically copied to Customer Support.
Admin Workstation, Logger,
Distributor
export
Files that determine which events are automatically reported to Cisco.
Do not modify these les.
Loggerlters
Used by the PG as temporary storage for historical data.Peripheral Gatewayhist
Files that are used by ICM Setup during initial installation or subsequent
Setup changes.
Admin Workstation, Logger,
Distributor
install
Initially empty. ICM processes may write log les to this directory.alllogles
SNMP les.allsnmp
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After the Installation
The ICM Directory Structure