Installation Guide

Message:
None.
Cause:
The problem might be one of the following:
•
Route point is not configured in the ICM Enterprise parent Peripheral Monitor table.
•
The child system does not have a dialed number configured.
•
The Application Routing Permitted check box is not checked in the child system dialed
number configuration.
Action:
Check the Peripheral Monitor table to be sure a Route Point has been configured. Also check
to be sure a dialed number has been configured and that the Application Routing Permitted
check box is checked.
Translation Routing does not work
Symptom:
Translation Routing is not working.
Message:
None.
Cause:
The problem might be one of the following:
•
The Translation Route is not defined on the ICM Enterprise parent.
•
Route points for translation route targets are not defined on the IPCC Enterprise child.
•
Route points are not defined in the Dialed Number Table of the child system.
•
Route points defined in the child system Dialed Number Table do not have the Application
Routing Permitted check box checked.
Action:
Check to be sure that Translation Routes are defined on the ICM Enterprise parent, that Route
points for translation route targets have been defined on the child, and that Route Points are
Cisco IPCC Gateway Deployment Guide ICM/IPCC Enterprise Edition Release 7.0(0), IPCC Express Release 4.0(0) Releases 7.0(0) and 4.0(0)
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Deploying IPCC Gateway with IPCC Enterprise
Troubleshooting in an IPCC Enterprise Gateway Deployment