Installation Guide

Note: Autoconﬁguration-like entities are conﬁgured on the parent for Agent, Skill Group, but

not for Call Type (child) and Service (parent).

Default skill groups on the child, which are non-viewable, get created as real skill groups on

the parent. Note that activity done in the default skill group on the child will show up in these

real skill groups on the parent.

Conﬁgure Service members on the parent. To conﬁgure service members for any given service,

examine the script for a call type on the child and note to what skill groups the script offers the

call. On the ICM Enterprise parent, make these skill groups service members of that Service.

Note: Autoconﬁguration does not provide complete conﬁguration for ICM software. You must

conﬁgure many other elements, such as Dialed Numbers, scripts, peripheral targets, routes, and

so forth.

If any error occurs during autoconﬁguration, the keys on the parent are not updated. The IPCC

Enterprise PIM continues to upload the entire child conﬁguration to compare it every time it is

started until no conﬁguration errors are encountered.

Autoconfiguration Maintenance

The following information provides help with maintenance:

•

Errors from the last run of the autoconﬁguration dialog box can be found in the main PG

directory for the PG in question. The ﬁle is named AutoConfigError.txt. It can be viewed

with any text editor. For example, C:\icm\cust1\PG1A\AutoConfigError.txt could

be an example ﬁle name. The ﬁle contains the time and date and a brief error message as to

why an element could not be conﬁgured. The same is true for autoconﬁguration with the

IPCC Express Gateway.

•

Periodically, manually delete entries in the Service, Agent, and Skill Group tables that allow

deletion. Items that do not allow deletion show a circle with a line through it next to them.

Items can be deleted on the parent when they are deleted on the child.

•

Frequently use the Administer Deleted ICM tool to permanently delete any deleted records.

This will help to reduce the number of autoconﬁguration errors. The fewer records that are

marked for deletion that still exist, the smaller the chance that autoconﬁguration will get

duplicate errors when creating objects.

Note: Do not confuse IPCC Gateway autoconﬁguration with Agent autoconﬁguration, which

activates the AgentCfg utility to maintain agent conﬁguration data for the peripheral. (Agent

autoconﬁguration is a check box option available on the Advanced tab in the PG Explorer.) In

fact, you must ensure that Agent autoconﬁguration is disabled in order for the IPCC Enterprise

Gateway PG to function properly.