Installation Guide

How to Configure the IPCC Enterprise Gateway PIM

To conﬁgure the PIM, complete the following steps:

1. In the IPCC Enterprise Gateway Conﬁguration dialog box, to put the PIM into service,

check the Enabled option. This allows the PIM to communicate with the peripheral when

the Peripheral Gateway is running.

2. In the Peripheral name ﬁeld, enter the Peripheral name of the parent server from the

Conﬁguration Manager (use the PG Explorer tool to view the Peripheral name).

3. In the Peripheral ID ﬁeld, from the Peripheral record, enter the Peripheral ID value of

the parent server from the Conﬁguration Manager (use the PG Explorer tool to view the

Peripheral ID).

4. In System A name, enter the hostname or IP address of the Side A child server.

5. In System A port, enter the port on the Side A child server (the server port of the CG).

6. In System A Peripheral ID, enter the peripheral ID of the Side A child peripheral.

Note: Currently, only one peripheral is supported on an IPCC Enterprise child system; its

Peripheral ID value is 1000.

7. If the child system is duplexed, in System B name, System B port, and System B

Peripheral ID, enter the corresponding information for Side B. If the child system is

simplexed, leave these ﬁelds blank.

Autoconfiguration with IPCC Enterprise Gateway

For IPCC Gateway deployments with an IPCC Enterprise child Call Types are conﬁgured as

Services. Autoconﬁguration is enabled by default in the Peripheral tab of the PG Explorer.

Autoconﬁguration takes effect when the PG is started.

When autoconﬁguration occurs between the parent ICM and the child IPCC Enterprise, the

following ICM software tables are populated:

1. Agent/Person

2. Skill Group

3. Service

4. Peripheral Monitor

Cisco IPCC Gateway Deployment Guide ICM/IPCC Enterprise Edition Release 7.0(0), IPCC Express Release 4.0(0) Releases 7.0(0) and 4.0(0)

Deploying IPCC Gateway with IPCC Enterprise

How to Configure the IPCC Enterprise Gateway PIM