Installation Guide

InformationIPCC Enterprise Child
None needed. If configuration is desired it is entered in Agent
configuration and agent peripheral number is needed.
Agent
Call Type ID, Service Level Type, Service Level ThresholdCall Type
Side A CTI-Server Host IP Address/Connection PortConnection Information
Side B CTI-Server Host IP Address/Connection Port
ACD Extension (if device targets are used); agent IDs if they
are not.
Instrument
Peripheral IDPeripheral (Simplified)
Dialed NumberRoute Point
NoneService
Skill Group Peripheral NumberSkill Group
Installation and Configuration Checklist
Install the child IPCC Enterprise system first and be sure you can route calls. Then install the
parent ICM Enterprise software. The following table provides the list of tasks involved in setting
up the child and parent.
Note: The IPCC Gateway feature supports only the child IPCC Enterprise with an IPCC System
PG for use with the IPCC Enterprise Gateway PG.
Installation and Configuration Checklist
ReferenceDescription/NotesTask
System IPCC Installation and
Configuration Guide for Cisco IPCC
The process of doing this task involves installing
CallManager, IP IVR, ICM, and one of the
1. Install and configure the
IPCC Enterprise or System
Enterprise Edition or the IPCCdesktops, either CAD or CTI OS. After doing thisIPCC Enterprise software. This
includes the System PG. Installation and Configuration Guide
for Cisco IPCC Enterprise Edition.
task, you can test your child IPCC Enterprise
system to be sure everything is working correctly.
Note: Remember to check the Application
Routing Enabled box on the child system for
those route points on which you will post-route
to the parent.
ICM Installation Guide for Cisco ICM
Enterprise Edition
Use the ICM installation CD. You must install
Side A and Side B IPCC Enterprise Gateway
PGs.
2. Install and configure the
Cisco ICM Enterprise parent
system, including the IPCC
Enterprise Gateway PG.
ICM Configuration Guide for Cisco
ICM Enterprise Edition.
Use the instructions in How to Configure the
IPCC Enterprise Gateway PG (page 21) and How
3. Configure the IPCC
Enterprise Gateway PG using
the ICM PG Explorer. to Configure the IPCC Enterprise Gateway PIM
(page 22).
Cisco IPCC Gateway Deployment Guide ICM/IPCC Enterprise Edition Release 7.0(0), IPCC Express Release 4.0(0) Releases 7.0(0) and 4.0(0)
20
Deploying IPCC Gateway with IPCC Enterprise
Installation and Configuration Checklist