Installation Guide

Deploying IPCC Gateway with IPCC Enterprise
This section provides instructions for deploying the IPCC Gateway feature with IPCC Enterprise.
This section contains the following topics:
•
What You Need Before You Install, page 19
•
Installation and Configuration Checklist, page 20
•
How to Configure the IPCC Enterprise Gateway PG, page 21
•
How to Configure the IPCC Enterprise Gateway PIM, page 22
•
Autoconfiguration with IPCC Enterprise Gateway, page 22
•
Routing for the IPCC Enterprise Gateway, page 24
•
Troubleshooting in an IPCC Enterprise Gateway Deployment, page 24
What You Need Before You Install
You need the following software so that the IPCC Enterprise Gateway feature can function:
•
Cisco CallManager
•
Cisco Customer Response Solutions (for IP IVR)
•
Cisco Intelligent Contact Management Software
•
Cisco Agent and Supervisor Desktops or Cisco CTI OS Desktop
Note: For the Cisco Agent and Supervisor Desktops, be sure to use the release that is compatible
with ICM software; do not use the release that is compatible with IPCC Express.
You will need to install the ICM software twice, once as part of the IPCC Enterprise child
system, and once as the ICM Enterprise parent.
The following table provides a list of configuration information to collect before you begin:
Required Configuration Information
Cisco IPCC Gateway Deployment Guide ICM/IPCC Enterprise Edition Release 7.0(0), IPCC Express Release 4.0(0) Releases 7.0(0) and 4.0(0)
19
Chapter 2