Technical References

Contents vii

vii

Tables

Table 1: Symposium ACD Requirements ........................................................... 19

Table 2: Symposium-to-UICMU Agent State Mapping ............................................ 46

Table 3: Param String Format Examples ............................................................ 48

Figures

Figure 1: Symposium Hardware Configuration ................................................... 14

Figure 2: Unified UICMU Software Setup pre-4.5 (for

Symposium ACD 1.5) ........................................................................ 38

Figure 3: Unified UICMU Software Setup 4.5 (for Symposium

ACD 1.5 and 3.0) ............................................................................... 39

Figure 4: Unified UICMU Software Setup 4.5, SP1 (for

Symposium ACD 1.5, 3.0, or 4.0/4.2) ................................................ 39