Technical References
Manuals
Brands
Cisco Manuals
Collaboration Endpoints
Cisco ICM NIC ICRP Feature
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62
63
64
65
66
67
68
69
70
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5.
ACD
-Specific Interpretation
of Unified ICM Software
Data
This chapter discus
ses principles to keep
i
n mind whe
n attempting to
compar
e
Unified
ICM database
r
eporting elem
ent
s to the re
porti
ng
elements of the Aur
a Contact Cen
t
er
ACD.
1
...
...
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61
62
63
64
...
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