Technical References

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4.2. Changes to the Unified ICM Software Configuration

You need to make the following changes to your Unified ICM

configuration for post-routing.

4.2.1. 110BLabels

The label that your Unified ICM scripts must return in response to a post-

route request can have one of two forms (where X and Y are integers in

the range 0 to 2147483647):

X When the PG receives a label of this form from the CallRouter, it

will return a response value of X and a response type of zero to the

GET RESPONSE command.

Y.X When the PG receives a label of this form from the CallRouter, it

will return a response type of Y and a response value of X to the

GET RESPONSE command.

You configure these labels in the normal way using the Unified ICM

configuration tools.

4.2.2. 111BCall Control Variable Map

Depending on your Unified ICM release, the Call Control Variable Map is

configured by using the PG Explorer (4.5 and beyond). The Unified ICM

Call Control Variable map for the Aura Contact Center PG is a string of

the form:

/RREQ <ICM call variable list> /RRES <ICM call variable list>

where <ICM call variable list> is a list of one to five integers in the range 1-

10 separated by spaces. One or both of /RREQ and /RRES can be omitted.

/RREQ specifies which Unified ICM call variables the <in vars>

parameters of the SEND REQUEST should be assigned to. /RRES

specifies which Unified ICM call variables should be returned in the <out

vars> parameters of the GET RESPONSE.

Note: As mentioned above, every GET RESPONSE must have the same

number of <out vars>. For example,

/RREQ 7 2 10

This specifies that the first <in vars> variable in every SEND REQUEST

command should be assigned to Unified ICM software call variable 7, the

second to Unified ICM call variable 2, and the third to Unified ICM call

variable 10. If a SEND REQUEST command specifies more than three <in

vars> the other ones will be ignored. If it specifies less, the Unified ICM

call variables corresponding to the unspecified NCCM server <in vars>

will not be set.

/RRES 8 3