Technical References

Changes to the Unified ICM Software Configuration 57
57
57
SECTION POST_ROUTE_FAILED
WHERE post_route_status EQUALS
/* A status value of 1 means that the GET RESPONSE script command timed out. So
we must inform the Aura Contact Center PG that this has happened */
VALUE 1:
SEND INFO GeoTel_id post_route_response_ack, pr_sccs_timeout
LOG "Route Request Failed: GET RESPONSE timed out"
VALUE 2:
LOG "Route Request Failed: ICM timed out"
VALUE 3:
LOG "Route Request Failed: PG routing client not running"
VALUE 4:
LOG "Route Request Failed: Dialled Number is invalid"
VALUE 5:
LOG "Route Request Failed: Bad params - wrong number, type or length"
VALUE 6:
LOG "Route Request Failed: Bad ICM post-route label format"
VALUE 7:
LOG "Route Request Failed: Too many params after DNIS in SEND REQUEST"
VALUE 8:
LOG "Route Request Failed: Request led to circular route"
VALUE 9:
LOG "Route Request Failed: Non-numeric or negative translation route label"
VALUE 10:
LOG "Route Request Failed" /* For some reason other than those above */
DEFAULT:
LOG "Unknown status returned for route request"
END WHERE
The above WHERE command must be followed by script commands that
process the call for which the post route failed.