Technical References

Changes to the NCCM server Configuration 55
55
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server script variables. You can then use these variables in your
NCCM server scripts to help control how calls are processed. Which
Unified ICM call variables are returned is specified by the Unified
ICM Call Control Variable map (see the section “XChanges to the
Unified ICM Software ConfigurationX”). All GET RESPONSE
commands must specify the same number of <out vars>TPF
1
FPT.
SEND INFO <provider_id> post_route_response_ack, <status>
Where:
<provider_id> identifies the Aura Contact Center PG (see Chapter 2 for
more information on <provider_id>.post_route_response_ack is a
global script variable whose value is the character string
“Post_Route_Response_Ack.”
 <status> tells the PG whether or not the NCCM server GET
RESPONSE command timed out before it received the post route
response from the PG. A value of 0 indicates that it did not time out
and that the NCCM server script will use the post route response. A
value of 1 indicates that it did time out, and that the response will not
be used.
4.1.3. 109BExample of Post-Routing Section in Master Script
The post-routing section in the Master Script should look like the example
shown below. The script global variables have the following values:
Script Global
Variables
Values
pr_req
“Post_Route_Request”
pr_route_response_ack
“Post_Route_Response_Ack”
pr_ok
0
pr_sccs_timeout
1
pr_dn_XXXX
<the Unified ICM software dialed number you
have associated with CDN XXXX>
pr_dn_ZZZZ
<the Unified ICM software dialed number you
have associated with CDN ZZZZ>
SECTION DO_POST_ROUTE
/* You must set this script call variable to 1 so that you can detect when the GET
RESPONSE command below times out. The Aura Contact Center PG will never return
a status value of 1 */
post_route_status ASSIGNED 1
/* Send a different dialed number to the PG depending on the CDN. The duplicate
TP
1
PT The SCCS GET RESPONSE command requires that the PG returns exactly as
many values as there are variables specified in the command. Since the PG has
no way of determining how many were specified in a given GET RESPONSE
command, we require that all commands specify the same number (and this
number is known to the PG from the call control variable map)