Technical References

Changes to the NCCM server Configuration 53
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4.1. Changes to the NCCM server Configuration
This section describes the changes you need to make to your NCCM server
configuration to be able to post-route calls.
Important: Commands related to post-routing must be placed in the NCCM server
Master Script. If you do not do this, the post-routed call will not be
attributed to the correct Unified ICM service (NCCM server application).
4.1.1. 107BReserve CDNs or DNISs
Reserve a set of CDNs or a set of DNISs or both to use for post-routing.
Your Master Script must contain lines of the following form:
IF (CDN = XXXX .. ZZZZ) THEN
EXECUTE DO_POST_ROUTE
END IF
Where XXXX .. ZZZZ is the range of CDNs you have assigned to post
routing , or
IF (DNIS = XXXX .. ZZZZ) THEN
EXECUTE DO_POST_ROUTE
END IF
Where XXXX .. ZZZZ is the range of DNISs you have assigned to post-
routing, or a more complicated IF statement if you are using both CDNs
and DNISs.
Note: For simplicity, assume for the rest of this section that you are using only
CDNs for post-routing.
4.1.2. 108BDO_POST_ROUTE Section of Master Script
In the DO_POST_ROUTE section of the Master Script, you must use the
following three-way handshake with the Aura Contact Center PG to
initiate a post-route for a call:
 SEND REQUEST script command to ask the PG to obtain information
that will allow the NCCM server script to determine the target of the
call.
 GET RESPONSE script command to obtain a response type and a
response value from the PG that the script can then use to continue
processing the call.
 SEND INFO script command to tell the PG whether or not the NCCM
server script timed out while waiting for the response from the PG.
These commands have the following forms: