Technical References

Maintaining Your Configuration 49

 [HKEY_LOCAL_MACHINE]\SOFTWARE\Cisco

Systems\CTIOS\Server\Agent\ReasonCodes\NotReady\<Not ready

reason code>

Specify Not ready reason code as 1.

3.4.3. 106BMeridian PBX and SCCS Configuration

You need to configure Activity codes for the following:

 Agent sets on Meridian

 SCCS

3.5. Special Considerations in NAM Environments

In a Network Applications Manager (NAM) environment, multiple

Customer ICM software systems (CICMs) can share the same ACD. If you

are a NAM customer and you want to filter out events for ACD agents that

are not monitored by your CICM system, then you have to set the

LoginUnconfiguredAgents registry key to 1.

 To change the LoginUnconfiguredAgents registry key:

1. From the Start menu, click Run.

2. Type regedit to open the registry.

3. Create the following registry data field (REG_DWORD) if it does not

already exist:

SOFTWARE\Cisco Systems,

Inc.\...\pgXX\PG\CurrentVersion\PIMS\pimY\

SymposiumData\Dynamic\LoginUnconfiguredAgents

4. Set the value of this field to 1.

In non-NAM Unified ICM configurations, this field is set to 0 by default.

3.6. Maintaining Your Configuration

It is important to keep your Unified ICM configuration up-to-date when

you make NCCM server configuration changes. The following types of

NCCM server changes need to be reflected in Unified ICM configuration:

 Addition of a new application.

 Addition of a new skill set. Do not forget to configure sub-groups to

reflect all of the priorities at which agents will be members of this skill

set.

 Addition of a new agent. For every skill set SS to which the agent

belongs, you must also add an entry to the skill group member table

for the skill group that corresponds to SS. If the agent’s priority, call it

X, in a skill set SS is different from the priority in SS of any

previously configured agent, you must create a new sub group for X in

Unified ICM skill group that corresponds to SS.

Note: When the AAS option is in use, new skills and agents will be

added automatically, but the skill group and agent names will