Technical References

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You must also ensure that PING_LOOP is entered no more than N seconds
after the first QUEUE TO NACD command for the call was executed. Here
is a simple example:
QUEUE TO NACD 5072
SEND INFO GeoTel_id hdx_nacd_queued, nacd_5072
QUEUE TO NACD 5111
SEND INFO GeoTel_id hdx_nacd_queued, nacd_5111
EXECUTE PING_LOOP
Where nacd_5072 and nacd_5111 are global script variables containing
the strings 5072 and 5111 respectively.
2.2.11. 79BNACD_Dequeued
This command must immediately follow every REMOVE FROM NACD
NCCM server script command.
The parameter is:
 ACD DN. The ACD DN specified in the REMOVE FROM NACD
script command.
2.2.12. 80BRouted
Unlike most of the commands in this chapter, this command must
immediately precede every ROUTE CALL NCCM server script
commandTPF
1
FPT. There are restrictions on your use of the ROUTE CALL
command (see “XGeneral RestrictionsX” in Chapter 1 for more information).
The command takes zero to two parameters. These are:
 “controlled”TPF
2
FPT if ROUTE CALL CONTROLLED was executed. In this
case, a Controlled_Returned SEND INFO script command must
immediately follow the ROUTE CALL script command. (See
“Controlled_Returned,” later in this chapter.)
TP
1
PT The ROUTE CALL, GIVE BUSY, GIVE OVERFLOW, and DISCONNECT
commands normally terminate SCCS script processing for the call, so the SEND
INFO command would not be processed if it followed one of them.
TP
2
PT That is a global script variable of type string whose value is “controlled.”