Technical References

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For example, the following script command:
QUEUE TO SKILLSET MOST LOGGED AGENTS SSB
1
B, SSB
2
B, … , SSB
20
B
must be immediately followed by the following SEND INFO commands:
Enqueued_MLA_Begin priority, SSB
1
B, … , SSB
8
B priority always required
Enqueued_MLA_Next SSB
9
B, … , SSB
17
B
Enqueued_MLA_End SSB
18
B, … , SSB
20
B one (and only one)
MLA_End message
required
2.2.6. 74BEnqueued_Agent
This command must immediately follow every QUEUE TO AGENT
NCCM server script command.
The parameters are:
 Priority (a number from 1 to 6). This is the same as the number
specified in the WITH PRIORITY clause of the QUEUE TO AGENT
script command. If there is no such clause, specify 6.
 Agent ID(s). From 1 to 8 agent IDs. Note that if the QUEUE TO
AGENT command specifies more that 8 agent IDs, you must use
multiple Enqueued_Agent commands.
2.2.7. 75BDequeued
This command must immediately follow every REMOVE FROM
SKILLSET NCCM server script command.
The parameter is:
 Skillset name(s). From 1 to 8 skillset names. Note that if the
REMOVE FROM SKILLSET command specifies more that 8 skillsets,
you must use multiple Dequeued commands.
2.2.8. 76BDequeued_Agent
This command must immediately follow every REMOVE FROM AGENT
NCCM server script command.
The parameters are:
 Agent ID(s). From 1 to 8 agent IDs. Note that if the REMOVE FROM
AGENT command specifies more that 8 agent IDs, you must use
multiple Enqueued_Agent commands.
2.2.9. 77BNACD_Queued
You should avoid using QUEUE TO NACD commands in your NCCM
server scripts.