Technical References

Script Modifications for Call Processing 29
29
2.2.3. 71BEnqueued
This command must immediately follow every QUEUE TO SKILLSET
NCCM server script command and every QUEUE TO SKILLSET BY
LONGEST IDLE AGENT script command. (Also see the
“Enqueued_MLA” sections that follow.) The parameters are:
 Priority (a number from 1 to 6). This is the same as the number
specified in the WITH PRIORITY clause of the QUEUE… script
command. If there is no such clause, specify 6.
 Skillset name(s). From 1 to 8 skillset namesTPF
1
FPT. Note that if the
QUEUE… script command specifies more that 8 skillsets, you must
use multiple Enqueued commands.
2.2.4. 72BEnqueued_MLA
This command must immediately follow every QUEUE TO SKILLSET
MOST LOGGED AGENTSTPF
2
FPT script command that specifies less than 9 skill
groups.
The parameters are:
 Priority (a number from 1 to 6). This is the same as the number
specified in the WITH PRIORITY clause of the QUEUE TO SKILLSET
MOST LOGGED AGENTS script command. If there is no such clause,
specify 6.
 Skillset name(s). From 1 to 8 skillset names. Note that if the QUEUE
command specifies more that 8 skillsets, you must use the
Enqueued_MLA_Begin, Enqueued_MLA_Next and
Enqueued_MLA_End commands, which are described in the next
section.
2.2.5. 73BEnqueued_MLA_Begin, Enqueued_MLA_Next,
Enqueued_MLA_End
These commands must immediately follow every QUEUE TO SKILLSET
MOST LOGGED AGENTS script command that specifies more than 8
skillsets.
TP
1
PT These are, of course, the skill set name(s) specified in the corresponding QUEUE
TO SKILLSET or QUEUE TO SKILLSET BY LONGEST IDLE AGENT command
TP
2
PT See the Nortel SCCS Scripting Guide for details.