Technical References

ACD Interface Requirements 21
21
use the QUEUE TO NACD command – understanding that Unified
ICM software reporting will then be inaccurate, as mentioned in the
preceding bullet. However, the recommendation is that you find an
alternate method that does not use NACD DNs.
 Avaya’s Network Skillset feature is not supported.
 The Aura Contact Center PG does not support Agent IDs, Position
IDs, Extension IDs and CDNs that start with a zero.
 The Swap feature is not supported when CTI OS is used with the Aura
Contact Center ACD.
 The Aura Contact Center SMGS has to be updated with :
 Call takeback and transfer operations are not supported by the Aura
Contact Center PG.
 When the active Aura Contact Center PG fails over to the other side,
the call control is lost on the CTI OS desktop. However, the call will
be retained on the hard set. Also, agents who had active calls will
resume their CTI operation on the agent desktop, after they are in the
IDLE state on the ACD. This scenario is also observed for the MLSM
service restarts on the switch during the call.
TP
1
PT That is, an ACD DN that has a day table or a night table (or both) associated
with it.