Technical References

ACD Interface Requirements 17
17
136BDependencies and patches for the Swap feature support in
SoftPhones and HardPhones:
The following patches are required for Swap feature support on:
Aura Contact Center SCCS 5.0:
 SU 05
 SUS0501/02/03
 NN_SCCS_5.0_DP_050302_S [mandatory]
 NN_SCCS_5.0_DP_050301_S [optional]
NCCM 6.0:
 SU03
 SUS0301
 PEP_030130_RU
Meridian Option11C switch with Release 25.40B:
 MPLR18683
 MPLR20429
 MPLR19115
137BNortel CS1000 Succession 4.0 or 4.5:
 MPLR20429
 MPLR21764
138BEnabling Swap Feature on Meridian PBX
The Swap feature must be enabled for the respective Agent sets at the
Meridian switch. The AHA (Automatic hold allowed) class of service
must be enabled for the respective Agent sets.
Following are the commands to be executed to enable this feature at the
Meridian switch.
1. Login to Meridian ACD
2. At the prompt enter
3. ld 20
REQ> PRT
> DNB
> 4001
4. Get the TN number (E.g. 5 0 00 0X)
5. Enable the feature for the TN
REQ > CHG (change)
TYPE > 2616 (Teleset type)
TN > 5 X (TN no. for the DN 4XXX)
ECHG yes