Technical References

Preface 11
11
11
14BOther Publications
For more information on the Unified ICM software, see the following
documents:
 Administration Guide for Cisco Unified ICM/Contact Center
Enterprise & Hosted
 Cisco Unified Contact Center Enterprise Installation and Upgrade
Guide
 Configuration Guide for Cisco Unified ICM/Contact Center
Enterprise & Hosted
 Product Description Guide for Cisco Unified ICM Hosted
 Scripting and Media Routing Guide for Cisco Unified ICM Enterprise
For information on Cisco Network Applications Manager (NAM), see:
 Cisco Network Applications Manager (NAM) Product Description
For information on Automated Administrator for Symposium (AAS), see:
 Cisco Unified ICM Automated Administrator for Symposium (AAS)
Installation and Troubleshooting Guide
15BObtaining Documentation, Obtaining Support, and Security
Guidelines
For information on obtaining documentation, obtaining support, security
guidelines, and general Cisco documents, see the monthly What’s New in
Cisco Product Documentation, which also lists all new and revised Cisco
technical documentation, at:
Hhttp://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.htmlH