User Guide
How to Check Script Routes...................................................................................................................147
How to Set Active Scripts.......................................................................................................................149
How to Use Preferences to Set an Active Script....................................................................................149
How to use the Script > Make Active Version Command.......................................................................149
How to View Enabled Scripts..................................................................................................................149
How to Schedule an Administrative Script..............................................................................................150
Monitoring Scripts ..................................................................................................................................151
Monitor Labels ..................................................................................................................................151
Enabling Quick Edit from Monitor Mode ...........................................................................................151
Modified Monitor Labels ....................................................................................................................151
How to Adjust Monitor Label Location ..............................................................................................152
How to Access Monitor Mode ...........................................................................................................153
How to Set Monitor Mode Options ....................................................................................................153
How to View Real-time Data .............................................................................................................154
How to Change the Real-time Data Configuration ............................................................................154
How to View Router Logs ......................................................................................................................155
How to Export a Script ...........................................................................................................................155
How to Import a Script ...........................................................................................................................156
How to Modify Script Version and Schedule System Information ..........................................................156
9. Script Editor Feature Control...................................................................................................................159
Edit Options ...........................................................................................................................................160
Full Edit (includes Quick Edit) ...........................................................................................................160
Quick Edit Only .................................................................................................................................160
How to access Quick Edit Mode .......................................................................................................161
Script Editor Feature Control .................................................................................................................162
Node Control Table ...........................................................................................................................162
Node Column ....................................................................................................................................162
Available Column ..............................................................................................................................162
How to Create a Feature Control Set ....................................................................................................162
How to Assign Users to a Feature Control Set ......................................................................................163
How to Select Script Nodes for a Feature Control Set ..........................................................................163
10. Internet Script Editor (ISE)....................................................................................................................165
What Is Internet Script Editor?...............................................................................................................165
How Internet Script Editor Works...........................................................................................................165
Internet Script Editor Requirements.......................................................................................................166
Secure Socket Layer (SSL) Requirements for ISE.................................................................................166
Internet Script Editor Client................................................................................................................167
How to Install and Upgrade Internet Script Editor..................................................................................169
To install Internet Script Editor:..........................................................................................................169
To start Internet Script Editor.............................................................................................................169
To upgrade Internet Script Editor.......................................................................................................170
Troubleshooting Tools for Internet Script Editor......................................................................................170
Client-Side Internet Script Editor Troubleshooting Tools....................................................................170
Server-Side Internet Script Editor Troubleshooting Tools...................................................................171
11. Scripting in an IPCC Environment.........................................................................................................173
IPCC Gateway........................................................................................................................................173
Deploying IPCC Gateway for IPCC Enterprise..................................................................................174
IPCC Gateway for IPCC Express Features.......................................................................................175
IPCC Enterprise.....................................................................................................................................175
Prioritizing Agents..................................................................................................................................175
Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)
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