User Guide

Before defining CLID node properties, you must insert one or more targets and connections
from the CLID node.
Then define CLID node properties as follows:
1. In the Calling Line ID tab:
a.
Figure 20: CLID Properties - Calling Line ID
For each branch to a different target, select the Case (the number displayed on each
success connection branch); for example, 1, 2, and 3.
b.
For each Case, select the Type of match. Click Region, Prefix, or Exact Match.
c.
For each Case, enter the Calling line ID to match. If you selected Region, select a
region from the drop-down list; for example, California. If you selected Prefix, enter
the Prefix number. If you selected Exact Match, enter the Calling line ID to match.
d.
To sort the list by case, click Sort.
e.
To delete a row, select the row and click Delete.
2. In the Variable tab:
Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)
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Chapter 3: Categorizing Contacts
Categorizing by Call Type Qualifiers